1. Nature of the Service
Ombhaktidarshan provides digital and devotional services. A request may involve payment verification, allocation of prayer time, Sankalpa processing, preparation, scheduling or performance of a devotional service.
2. Cancellation Before Processing
If you contact us before a service has begun, been scheduled in a way that cannot reasonably be changed, or entered active preparation or processing, we will review whether the request can be cancelled. Eligibility depends on the selected service and its actual processing status.
3. After a Service Has Begun
Refund eligibility may be limited when a prayer or pooja has been performed, preparation has materially begun, purchased prayer time has been consumed, or a scheduled devotional service has started. We will assess the service record and applicable consumer rights fairly.
4. Duplicate Payments
If the same service appears to have been charged more than once, we will investigate. A confirmed eligible duplicate payment will be refunded to the original payment method.
5. Failed or Unconfirmed Payments
If your account is charged but the website does not confirm the service, please do not immediately pay again. We will verify the gateway status and either activate the service when payment is confirmed or initiate or coordinate a refund when the payment cannot be used for fulfilment.
6. Technical Problems
If a paid service cannot be delivered because of a verified technical problem attributable to Ombhaktidarshan, we will investigate and provide an appropriate resolution. Depending on the circumstances, this may include restoration of service, credit, rescheduling or a refund.
7. Incorrect Information
Requests containing incorrect personal, beneficiary or Sankalpa information are reviewed case by case. Correction or cancellation is more likely to be possible before preparation or processing begins.
8. Refund Processing
Approved refunds are generally returned to the original payment method. After a refund is initiated, the time taken to appear in your account depends on the payment provider and issuing bank.
9. How to Make a Request
Use the Contact Us page and choose “Refund / Cancellation” or “Payment Query.” Include your registered email, order or payment reference, the relevant service and a clear reason for the request. Please do not submit card, UPI PIN, password or other payment credentials.
10. Fraud or Abuse
Fraudulent, misleading or abusive claims may be rejected after review. This does not affect rights available under applicable law.
